Who Are We?
Established in 1979
U Design (Treorchy) Ltd registered address is 129 Bute Street, Treorchy, RCT, South Wales, United Kingdom, CF426BB
Any transaction you enter into with us through our website is entered into with U Design (Treorchy) Ltd. Information you provide to us either on the www.udesignembroidery.co.uk website, by e-mail or through any other means of communication is held by U Design (Treorchy) Ltd. Accessing the www.udesignembroidery.co.uk website means that you automatically agree to the following terms and conditions. If you do not agree to them, please do not use our website and leave it immediately. The www.udesignembroidery.co.uk website is provided for your personal use only. You may not use it for any commercial (i.e. third party) purpose.

Our Website
We may change the www.udesignembroidery.co.uk website and correct or update information (including product information) at any time without prior notice. Except for the descriptions of products and services available to order, we do not guarantee and are not responsible for the accuracy of any information provided on the website. You access our website entirely at your own risk. We do not represent or warrant that the material contained herein, any of the functions of the website or the server will operate without interruption or delay or will be error-free; free of any defects, viruses or bugs or is compatible with any other software or material.
You must not transmit through, or to, our website any material which is defamatory, distressing, harmful, obscene, pornographic, threatening or material that might infringe upon the rights of others (including intellectual property rights, rights of confidentiality or rights of privacy), or material which does not comply with all relevant laws.

Order Line
U Design (Treorchy) Ltd will be delighted to take your order over the telephone, advise on the range of merchandise we offer and help you with queries about payment. 
Our order line is open 9.00am to 5.00pm, Monday to Friday and 9.00am to 1.00pm, Saturday on 01443 776661.

Our Pricing Policy
All prices shown on the website are in pounds sterling, are inclusive of VAT where applicable and may change from time to time. We reserve the right to change prices if there is a change to the rate of VAT and do our best to ensure that prices are correctly shown.
However, very occasionally, an error may occur. In this unlikely event, we will attempt to contact you via the e-mail address you gave us when you placed your order. If we cannot contact you, or if we receive no response to our e-mail, we will continue to process the remaining items on your order.

Our Product Availability
All products featured on our website have been carefully selected for schoolwear, teamwear, leisurewear and corporate outfitting. If an item sells out we will take it off the website at the earliest opportunity and it may not be made available again. If items that you order should be out of stock, or delayed for any reason, we will try to contact you via the e-mail address you provided when placing your order. If we cannot contact you, or receive no response to our e-mail, we will continue to process the remaining items on your order. All items are subject to availability. If, due to unforeseen circumstances, it is necessary to offer an alternative item, it will be of equal or greater value than the item it replaces. Alternatives are, of course, only made with the customer’s prior consent.

Our Delivery Charges
We aim to despatch all orders within 10-working days of the order confirmation, most orders are processed within 48hrs of receipt. Any changes to this will be communicated up-front or immediately upon incident. Upon despatch you will receive an e-mail notification. Please allow 2-3 days for small/medium packages via Royal Mail. Prices are charged at the flat rate of £5.95 Larger orders are dispatched via Parcelforce 24hr delivery. You will receive an email with details of your tracking number. Using this number, you can track the progress of your order at www.parcelforce.com

UK packing & delivery is priced at the flat rate of £16.95
Free UK deliveries for orders over £200.00

Online Shopping
U Design (Treorchy) Ltd has taken great care to present the products on our website as accurately as possible but the images you see will, of course, depend on the display and colour capabilities of your viewing equipment. Consequently, we cannot guarantee that the product images you see are a totally accurate representation of the actual merchandise. Before you place an order please read the information below on 'Accepting your order', 'Delivery Charges and 'Returns Policy' and 'Instructions'. These pages form an important part of our terms and conditions. They also contain important information about your order. By submitting an order to us, you represent and warrant that the payment details provided are valid and correct and that when your order is accepted and processed by us, payment will be made in full. If the billing details for your order are the same as your delivery address details, by placing an order on the website you confirm that you are the person.

Payment
We accept Visa and Master Card credit cards. And debit cards.
We offer net terms and accept purchase orders upon credit approval.

Accepting your order
The acceptance of your order will be deemed to occur on allocation of the goods to your order. The completion of the contract between you and us will occur when the order is dispatched, unless you have cancelled the order in accordance with our instructions. We may not accept your order for one of the following reasons:
1. We may have been unable to obtain authorisation for your payment.
2. The product you ordered may be out of stock (see Product Availability above).
3. We may have identified a pricing or product description error.
4. There may have been a failure to meet the eligibility to order criteria as set out in our Terms & Conditions.

Cancelling your order
If you would like to cancel your order please contact a member of our sales team on 01443 776661 or by returning your acknowledgement e-mail to us stating your intention to cancel your order. As U Design (Treorchy) Ltd always makes a great effort to process orders swiftly, it may not always be possible to stop an order from being dispatched. In this instance please return the order following the returns instructions contained in the parcel. If your order is received back to us, in its entirety, within 14 days of delivery, or if you notify us in writing or by e-mail of your wish to cancel your order within this period, the cost of your order will be reimbursed in full including delivery.

Returns
All goods supplied by U Design (Treorchy) Ltd from official sources and are covered by the normal manufacturer’s warranty. If an exchange or refund is required then the items should be returned to us in their original condition and packaging within 28 days of your purchase.

Unfortunately we cannot accept a returned item that has been personalised unless it is a fault of the manufacturer. This does not affect your statutory rights.

In all cases, the items returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return. The goods are your responsibility until they reach our warehouse.

BEFORE returning any items. Return of items will be at your own cost and risk. We recommend you use a tracking service, as we cannot be held responsible for items lost in the post.

We will refund the monetary value of the goods returned to us, at the price you purchased them. All refunds will be for merchandise only; we cannot refund shipping costs unless the item was sent in error.

We reserve the right to refuse a refund or exchange if the goods returned are deemed to be damaged or tampered with. This does not affect your statutory rights.

Please address return parcels to: Returns Department U Design, 129 Bute Street, Treorchy, RCT, South Wales, CF426BB